Neal Greimel

ngreimel@gmail.com · 612.460.5411 · linkedin.com/in/nealgreimel

Summary

Software Craftsman with 18 years of experience leading cross-functional teams and delivering high-quality software products. Proven track record of successfully working with executive leadership teams to manage complex technical projects, drive innovation, and achieve continuous improvement. Seeking positions where I can leverage expertise in software development, technical leadership, and strategic planning to ensure company’s growth and success.

Skills

• Web development: React, Next.js, TypeScript, JavaScript, Angular.js, Vue.js, HTML, CSS
• Back End: PHP, Node.js, Golang, Java, C/C++, SQL
• Cloud: AWS, GCP, Azure, Kubernetes, Terraform, Datadog, New Relic, Splunk, Kibana, Jenkins
• Software development: TDD, CI/CD, Unit testing, Simple designs, Small batches, Short feedback loops

Work experience

Senior Engineering Manager, Total Expert (April 2024 - Now) B2B · CRM · Finance · SaaS

• Recognized with the company’s Innovation award for continuous improvements and experimentation to deliver customer value, including weekly retrospectives, pair programming, and TDD.
• Leveraged blameless incident reviews to foster a learning culture and transparency, both within the company and with our customers.
• Developed a weekly team training series to focus on how we work, including katas, Lean software development, TDD, small batches, etc.

Senior Engineering Manager, SamCart (April 2022 - February 2024)
B2B · B2C · eCommerce · Payments · SaaS

• Set the team vision to align with the direction of the company, and translated it into an executable plan.
• Delivered business impact, focusing on time to value without impacting quality. Collaborated with product, design, and customer experience partners to identify success metrics, and design to optimize delivery of product capabilities, and opportunities to learn and iterate.
• Grew the engineering team from 10 to 35, including 6 Principal Engineer hires, and refined the team structures to scale. Mentored and coached several team members to Senior SE, Staff SE, and Tech Lead promotions due to their growth.
• Promoted modern practices for architecture, software development, deployment, and security which increased frequency of deployments from every few weeks to every 1-2 days.
• Decomposed critical areas of the monolith application into microservices for better code ownership and system performance, resulting in fewer escalations and faster time to resolution.
• Encouraged collaboration, innovation, small batches, inclusion, short feedback loops, and self-organization.
• Established processes and metrics upholding a culture of high standards and accountability.
• Designed a Management mentorship track for select individuals which included weekly discussions of books, role playing scenarios, and real-world collaboration on team/department improvements.
• Collaborated with and influenced other stakeholders, communicating plans and outcomes with external teams and understanding and aligning team goals to collectively deliver results efficiently.
• Created a software delivery strategy for my teams by leveraging agile, lean software development, and other modern practices in the industry.
• Identified areas of friction and implemented solutions to ease pain.

Senior Engineering Manager, Life Time (May 2018 - March 2022)
B2C · eCommerce · Fitness · Subscription

• Directly managed on and off-shore resources, including 12 Engineers, 4 SDET, and 2 Product Managers.
• Lead effort to re-platform to a modern, Cloud-based eCommerce platform, involving migration of 5k SKUs, 500k customers, and maintaining 30k customer subscriptions without interruption.
• Orchestrated integration of the eCommerce system into the overall system using microsevices and API Gateways.
• Developed and launched a drop-ship system, improving business connections with new vendors and ease of import and synchronization of product catalogs, inventories, orders, and shipping information using modern standardized file formats.
• Collaborated with stakeholders, product owners, direct reports, and team members on business requirements to deliver new capabilities resulting in $40M in revenue.
• Increased quality and test coverage by 50%.
• Decreased delivery time to customers from 3-week release schedule to weekly deployments to gather quicker feedback and produce greater impact.
• Scaled eCommerce applications to support a 400% increase in traffic during Black Friday and Holiday promotions.
• Owned and drove stability, on-call, and escalation processes and metrics across Application Development and Infrastructure & Operations, ensuring maximum uptime during critical sales periods.
• Fostered a culture of continuous improvement by encouraging dedicated experimentation and learning time, and created budget for technical conferences.
• Partnered with the Director of Security to maintain compliance with PCI-DSS standards.

Lead Software Engineer, Leadpages (November 2015 - May 2018)
B2B · Lead Generation · Marketing · SaaS

• Led application architecture and feature development across APIs, services, and general front and back-end applications.
• Offered technical thought leadership, leveraging my expertise to solve complex engineering challenges.
• Provided technical and architectural guidance, balancing short-term delivery with long-term goals.
• Mentored and collaborated with other engineers and designers to deliver high-quality products.
• Resolved all issue escalations for infrastructure issues/outages by effectivelycommunicating information and impact of change to stakeholders and end-users.
• Created integrations with SaaS platforms by publishing and consuming REST and GraphQL APIs.
• Designed dashboards to track key business metrics for management to quickly assess the health of the business.
• Initiated and oversaw efforts to adapt Agile Scrum across the organization to improve efficiency, visibility, project planning, continuous delivery, etc.

Lead Software Engineer, ShopJimmy (October 2010 - May 2015)
B2B · B2C · eCommerce

• Managed team of 5 full-stack developers and 1 designer.
• Collaborated with executive-level team in different business units within the company to make sure Information Technology deliverables are in alignment with business plans and agreed upon SLAs.
• Oversaw transition to a new search engine with zero downtime resulting in 90% higher conversions.
• Incorporated CDN resulting in increased page views of 35% and double online sales.
• Led the creation and implementation of a full service, automated ordering system, handling over 90% of the company’s largest customers.
• Developed and launched a system connecting the accounting system directly to the eCommerce platform, increasing accuracy and efficiency of the Accounting department.

Technical Specialist, Network Executive Software (October 2007 - July 2010)
B2B · Data Storage · Telecommunications

Education

Bachelor of Science, Computer Science
University of Minnesota | Minneapolis, MN